Terms of Service

1. Using SkyCallAI

SkyCallAI provides a 24x7 AI-powered receptionist that answers calls on your behalf, captures details, books appointments and sends you call reports. By creating an account you agree to these Terms.

2. Acceptable use

You agree not to use SkyCallAI to:

• break any law, or facilitate any illegal, fraudulent or deceptive activity;
• impersonate another business, person or organisation, including by setting a business name or greeting designed to mislead callers about who they have reached;
• send or solicit spam, scams, phishing, or unsolicited marketing;
• harass, threaten, defraud or harm callers or any third party;
• infringe the intellectual-property or privacy rights of others; or
• attempt to disrupt, overload, reverse-engineer or gain unauthorised access to the service or its infrastructure.

You are responsible for the content of your greetings, menus and the calls handled on your account, and for complying with all applicable laws (including telemarketing, recording-consent and privacy laws) in the places you operate.

3. Suspension & termination

We may suspend or terminate your account, and stop providing the service to your business, immediately and at our sole discretion, if we reasonably believe you have breached these Terms — including any abusive, fraudulent, deceptive or unlawful use. Where we can, we will give you notice and an opportunity to fix the problem, but for serious or repeated breaches we may act without prior notice. We may also report unlawful activity to the relevant authorities. Fees already paid are non-refundable where termination results from your breach.

4. Service providers

Calls and messages are carried using third-party telecommunications and messaging providers. By using SkyCallAI you acknowledge that such providers are involved in delivering the service.

5. Billing

A card on file is required at sign-up; you are not charged until you subscribe to a paid plan. Usage beyond your plan’s included allowance draws on your prepaid balance. See the Pricing page for current rates.

6. Your data

Your call recordings, summaries and customer details are kept private and made available to you and your team. We do not sell your data. Our Privacy Policy explains how we handle personal information.

7. Changes & contact

We may update these Terms from time to time; continued use after an update means you accept the revised Terms. Questions? Email [email protected].