Questions, answered.
Prefer the full walkthrough? Download the User Manual (PDF)
Is SkyCallAI a "virtual receptionist" or an "AI receptionist"?+
People search for those terms, and SkyCallAI does that job — but precisely, it's a 24x7 AI-powered receptionist and call answering service. Your calls are answered by a dependable automated flow you control, and AI does the heavy lifting behind the scenes: transcribing each call, extracting the caller's details, and writing the summary that lands in your inbox.
Is there a free version?+
There's a free trial — no card needed to start, and you're only charged when you choose a plan. It includes a real number and free trial call minutes, so you can hear exactly how your callers will be answered before paying anything.
Do I need any special hardware or phone system?+
No. Keep your existing phone and number — you simply forward your calls to the number we give you. There's nothing to install.
Can I keep my existing business number?+
Yes. Set call forwarding on your line to your SkyCallAI number and you're done — no phone-system change needed. Step-by-step instructions for iPhone, Samsung/Android, keypad codes and landlines are at skycallai.com/callforwarding. Note: your carrier may charge for forwarded calls, like an outbound call — many plans include it, but check yours.
Will it sound like my business?+
Yes. You set your greeting and how calls should be answered, including your hours and what callers can be told.
Can it book appointments?+
Yes — callers can book straight into your connected Google or Outlook calendar, so your diary stays up to date automatically.
How do I know who called?+
After every call you get a clear summary by email or text — who rang, what they wanted, and a recording — all kept in your dashboard.
What languages can I use?+
You can read your dashboard and call summaries in English, 中文 (Chinese) or ไทย (Thai). Your callers are answered in English.
What happens at the end of the free trial?+
When your trial ends, calls pause until you subscribe. Your card on file is only charged when you choose a plan.
Is my data safe?+
Yes. Your recordings, call summaries and customer details are kept private and secure, available only to you and your team in your dashboard. We never sell your data.
Version history
SkyCallAI is currently v1.0. What’s in each release:
- 24×7 AI-powered call answering with a custom greeting and keypad menu (Simple & Advanced flows).
- Call transcription, AI summaries and per-call reference numbers, emailed after every call.
- Appointment booking, rescheduling and cancellation by phone into Google or Outlook calendars.
- Automatic call categories with 12 business-type templates, fully editable.
- Reports: morning brief, overnight activity, today's appointments, and weekly/monthly Insights (View / PDF / CSV).
- Owner-controlled staff access to reports.
- Multiple phone lines with labels, staff assignment and per-line report emails.
- SMS confirmations to callers, and optional IT / service support-request tickets.
- Free trial (no card), business verification, and Pro / Premium plans with prepaid credit.